Complaints Handling

We have a written complaints procedure which is set out below. If we are not able to resolve your complaint to your satisfaction you have six months from our final decision to contact the Legal Ombudsman by e-mail at enquiries@legalombudsman.org.uk or by calling 0300 555 0333 or by writing to PO Box 6806, Wolverhampton. You can visit their website at www.legalombudsman.org.uk

Complaints Procedure

We pride ourselves in providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

We understand, however, that no one is perfect and that complaints will arise from time to time.

If you have an issue with the standard of service provided please notify your concern to the Senior Partner who is in charge of complaints handling, Mr. C M R Peace. You can either put the complaint in writing to Mr. C M R Peace, Peace Revitt Solicitors, 6, Barnsley Road, Wombwell, Barnsley, S73 8DD, speak to him over the telephone by calling 01226 341111 or alternatively you could forward an email to Mr. C M R Peace to chris.peace@peacerevitt.co.uk. Please quote the name of the Fee Earner dealing with your case, the reference and a clear summary of the matters causing you concern.

1. What will happen next?

Within five working days of receiving your complaint, we will look to: -

a) acknowledge receipt of your complaint
b) Request your file from the Fee Earner in question.
c) Request a full report from the Fee Earner in question together with their comments on the issues raised in your complaint.

2. Mr. Peace will then investigate your complaint, reviewing the file and speaking to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement letter we will invite you to a meeting so we can discuss the matter with you face to face and hopefully resolve your complaint.

4. Within 3 working days following the meeting Mr. Peace will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Mr. Peace will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a Solicitor unconnected with this firm selected by Barnsley Law Society to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

OUR COMPLAINTS PROCEDURE

CALL 01226 341111